Local Family Support

*** 23/4/2020 update***

New webpage which might be of interest with activities for children from Child Friendly Leeds

This page has been set up in order to help signpost our families to get the support they need during these challenging times.

However there will be someone in school on working days 9-3.30pm should you need to speak to someone from the school setting- please phone or email us. 

Kirkstall Valley Development Trust Hub


General Phone number is: 0113 378 1877 e.g. for people who can’t get out, need help with shopping, medication etc


Welfare support number: 0113 376 0330 e.g. for families in financial difficulty, help with food, energy bills, welfare applications etc.

Email: help@kvdt.org.uk

Domestic Violence Support

Safer Leeds have 
updated their website to include useful information for victims of Domestic Violence and people delivering services. This information can be found at:

The foodbank at St Mary’s Hawksworth is open 10am-12pm on Fridays at present- you DO NOT require a voucher or a referral to pick up food there – anyone can just go between those times.

Anxiety Guide attached 

We are aware of the demands that this situation is putting on you and the effects it will be having on your children, young people, family and friends. 

Unravel are currently the nation's experts on the psychological impact of coronavirus via the BBC and regional and national radio and newspapers, and have provided resources  to support you as best as possible at this time. Below are some resources that talk about the following: 

  • Support onchanging your emotions and behaviour 
  • Support on coping with self isolation 
  • Support on home schooling 
  • Support on talking to your child about coronavirus 

Hopefully the resources offer tips and strategies that you find useful. Unravel are also currently working on many other themes that will benefit well-being over this difficult period that lies ahead. 

 The full spectrum of services they provide is available at www.unravelsupport.co.uk.

Other Information:

Leeds Money Information Centre website www.leedsmic.org.uk.

Age UK Leeds

After 20/03/20 the Age UK Leeds advice service will not be carrying out home visits or offering office appointments or drop in sessions until further notice. The office will remain open but there will be no advice staff present in the office, so please do not signpost advice clients to the office. The café is currently still open.

We will continue to provide telephone advice*. People can ring 0113 389 3000 and leave their name and number and brief details of their query. We will call them back within 5 working days. They can also ring the National Age UK Helpline on 0800 678 1602.

*We give benefits advice for people over state pension age but we do not give debt advice

Better Leeds Communities

From the 17th March 2020 we will be supporting people who need advice and support with regard to Debt, Housing and Benefits only via the telephone (we will provide telephone appointments where we will call the clients so there is no cost to them) and via email. We are here to help. We have suspended our Drop-Ins at:

  • Hunslet Foodbank
  • Armley Foodbank
  • Lower Wortley Foodbank
  • Woodhouse Foodbank
  • Bramley Foodbank
  • Moortown Foodbank
  • Compton Centre

0113 275 4142



Citizens Advice Leeds

As of 18th March 2020 Citizens Advice Leeds will close face to face services. Resources will be diverted to telephone, email and webchat, available Monday to Friday 9am to 5pm.

Enquiries: 0113 223 4400


Help to Claim: 0800 138 3944

Chapeltown Citizens Advice

As of 18th March 2020 Citizens Advice Leeds will close face to face services. Resources will be diverted to telephone, email and webchat, available Monday to Friday 9am to 5pm.

Enquiries: 0113 223 4400


Help to Claim: 0800 138 3944


  • All office in Leeds are currently open.



0845 6060 234 or www.gov.uk

Ebor Gardens Advice Centre and Money Buddies

  • Ebor Gardens Advice Centre are closing face to face services. People can contact via the Money Money Buddies website, Facebook, Twitter, telephone, email.
  • They will take a decision on Money Buddies at the hubs later this week. Some services have closed their doors, which has meant we have been unable to deliver a Money Buddy service. Please check our website and Facebook for updates.





Call them on 0113 235 0276

Leeds City Council Community Hubs

  • Community Hubs and face to face services are currently operating as business as usual.
  • Encouraging customers to contact via telephone and web where possible.

0113 222 4444 or www.leeds.gov.uk/contact-us

Leeds City Council Welfare Rights

  • Telephone appointments are available.
  • Triaging home visits to utilise surgery appointments and telephone appointments where possible.

0113 376 0452 or by email Welfare.Rights@leeds.gov.uk.

Leeds City Council Housing

Offering a supportive approach to all tenants, and encourage tenants to make contact with their Housing Officer at the earliest responsibility if there are any issues which may impact on a tenant’s ability to pay their rent. If a tenant is affected by Coronavirus we would therefore expect them to ring their Housing Officer to discuss any potential impacts in the usual way. We will discuss their circumstances and where appropriate agree a revised re-payment plan. If the impact on their income is such that they have eligibility for UC Housing Element or Housing Benefit we will advise/support with their claim as required. Enforcement action would be a last resort - as outlined in the court action protocol we would not undertake enforcement action where an affordable repayment agreement is being kept to or a claim for UC Housing Element or HB is pending.

0800 188 4000 or HousingEnquiries@leeds.gov.uk


Leeds City Council: Council Tax

Similar approach to Housing (see above) encouraging people to get in contact as soon as possible. Need to ensure that people are getting the support they are entitled to before arranging payment breaks etc.

0113 222 4404 or www.leeds.gov.uk/contact-us

Leeds Community Gambling Service

From Wednesday 18th March the service is moving to remote working providing support via telephone and online. The duty service on the main Leeds number will continue to operate from 9 – 5pm.

0113 388 6466



Leeds Credit Union

  • Moving as many members as possible over to digital services primarily but also telephone service.
  • Look to follow the lead of the Council in terms of which branches remain opening.

Phone: 0113 242 3343

Email: services@leedscitycreditunion.co.uk

Website: https://www.leedscreditunion.co.uk/


  • Operating as normal with full online and telephone advice service
  • www.stepchange.org or 0800 138 1111


Engage Leeds and Gipsil

Including: Engage Leeds Floating Housing Support, Engage Leeds Advice and Employment & Engagement Services, Flagship Young People’s Services & GIPSIL Care Leaver Service

Access to advice is restricted to those within the Housing Support Services and is not open access except the ‘Help Through Crisis’ team based at Archway. At this time, would ask that contact should be made via telephone in the first instance.

All other services continuing with some staff working from home. Contact being maintained via phone and email where possible but face to face appointments continuing where needed.

Engage Leeds: https://engageleeds.org.uk, referrals@engageleeds.org.uk or 0113 380 7615

Flagship: https://flagshipleeds.org.uk, referrals@flagshipleeds.org.uk or 0113 391 8000

Files to Download

Kirkstall St Stephen's C of E (VA) Primary School

Morris Lane,

entrance via Norman Street

Janet Skelton
School Business Manager 0113 382 1960
OFSTED Good School fair achiever award School Games Gold 15/16 Activemark 2008 Artsmark Gold Primary Science Quality Mark Gold Active Schools Logo COE Outstanding